Frequently Asked Questions
To book a trip on our website, simply follow these steps:
1. Browse our destinations and select the trip that suits your interests.
2. Click on the 'Book Now' or 'Enquire' button to proceed.
3. Fill out the booking form with your details and preferences.
4. Choose your travel dates and package options (if applicable)
5. Review and confirm your booking details.
6. Pay a deposit or full payment (depending on our booking terms).
7. Receive a confirmation email with your booking details. Alternatively, you can also contact us directly through phone, email, or chat to book your trip with the assistance of our travel experts.
We accept the following payment methods to make booking your trip with us convenient and secure: - Credit cards: Visa, Mastercard, American Express, and Discover - Debit cards: Visa and Mastercard - Bank transfers (wire transfers) - Momo (in some cases and where applicable) Please note that all bank charges or additional fees are the responsibility of the customer. If you have any questions or concerns about our payment options, feel free to contact us.
Yes, you can make changes to your reservation after booking, subject to availability. To make changes to your reservation, please contact us directly via phone, email, or chat. Our travel experts will assist you with: - Date changes - Room upgrades or downgrades - Adding or removing travellers - Changes to travel packages or services Please note that some changes may incur additional fees or penalties, and we reserve the right to charge for any additional costs incurred. We will always try to accommodate your requests, but please be aware that changes may not always be possible.
Please refer to our Terms and Conditions here (Kindly include the hyperlink)
We understand that travelling with a group can be a fun and cost-effective way to explore new destinations and we are happy to work through with you in offering the best group discounts based on the final number of travelers at the time of travel. We also pay a standard Travel Agent commissions of 12 - 15%. For more information, please contact us directly, and our travel experts will be happy to assist you.
Depending on your nationality and destination, you may need a visa to travel. We recommend checking the entry requirements for your destination country before booking your trip by: - Visiting the official government website of the country you plan to visit; - Contacting the embassy or consulate of the country you plan to visit - Using online visa check tools and resources. Please note that visa requirements and regulations can change frequently, so it's essential to double-check the information before your trip. We also offer visa assistance services for our clients, so feel free to contact us if you need help with the process.
We highly recommend that you consult your health physician to advise on what vaccinations will be required based on the specific destination. It is important to note that yellow fever vaccination is mandatory for travels to Africa and South America. Remember to allow sufficient time for the vaccines to take effect before your trip. We also recommend consulting your healthcare provider for personalized advice on travel vaccinations.
